Legal Policies

Last updated: November 1, 2026

Information We Collect

At Memory Made, we collect information you provide directly to us, including your name, email address, shipping address, and payment information when you place an order. We also collect photos you upload for portrait creation.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Create your custom portraits
• Communicate with you about your orders
• Send you marketing communications (with your consent)
• Improve our services

Your Photos

Uploading a photo means you agree to these terms; there are no extra boxes to tick. Here is exactly what happens to it. You keep all rights to your original photo.

• We use it to create your free preview and, if you order, to make and fulfil your order
• It is processed by the image-generation service that creates the artwork and stored with our hosting provider; we don't sell it or share it with anyone else
• We don't keep a separate copy of your uploaded photo after your preview is created

Photos Saved Under Our Earlier Opt-In

Earlier orders could include an optional box to save your photo for recommendations and offers. We no longer offer that box. Any photo saved that way is listed in the Saved photos tab of your Account Settings, where you can delete it at any time; deleting it removes it permanently from our servers.

Photo Retention Periods

• Generated artwork: Stored permanently with your order for re-downloading
• Photos saved under the earlier opt-in: Until you delete them or request account deletion
• Temporary processing files: Automatically deleted within 24-48 hours
• Print-ready upscaled images: Deleted after your order ships to save storage

Data Security

We implement appropriate security measures to protect your personal information. Your payment information is processed securely through our payment provider and is never stored on our servers.

Contact Us

For privacy-related inquiries, please contact us at support@memorymade.io

Last updated: November 1, 2026

Agreement to Terms

By accessing or using Memory Made services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services

Memory Made provides custom digital portrait creation services. We transform your uploaded photos into artistic portraits in various styles. Orders may include digital downloads and/or physical prints.

Order Process

• Upload your photo following our guidelines
• Select your desired art style and options
• Complete payment to confirm your order
• Digital portraits are available to download right after payment from your order confirmation page and your account
• Physical prints (if ordered) ship to US addresses only; see our Shipping Policy

Your Photos

By uploading a photo, you confirm you have the right to use it and agree that we store and process it as described in our Privacy Policy: to make and fulfil your order. If the photo shows other people, you confirm they are happy for you to use it, and that you are the parent or guardian of any child in it.

Photo Requirements

For best results, submitted photos should be clear, well-lit, and show every face you want in the portrait clearly. We reserve the right to request a new photo if the submitted image does not meet quality standards for portrait creation.

Intellectual Property

You retain ownership of your original photos. Upon purchase, you receive a license to use your portrait for personal, non-commercial purposes. Memory Made retains rights to the artistic style and techniques used in portrait creation.

Limitation of Liability

Memory Made is not liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability is limited to the amount paid for your order.

Last updated: October 30, 2026

Revisions & Refunds

We want you to love your portrait. If you're not completely satisfied with your portrait, we'll work with you to make it right.

Digital Portraits

• Request revisions within 7 days of receiving your portrait
• We offer up to 2 free revisions per order
• If still unsatisfied after revisions, request a full refund within 14 days
• Refunds are processed within 5-7 business days

Physical Prints

• Inspect your print upon delivery
• Report any damage or quality issues within 48 hours of delivery
• We'll replace damaged prints at no additional cost
• For quality issues, contact us with photos of the problem

Non-Refundable Situations

• Orders cancelled after portrait creation has begun
• Issues arising from poor quality source photos
• Change of mind after accepting the digital portrait
• Physical prints damaged after delivery due to handling

How to Request a Refund

To request a refund or revision, please email support@memorymade.io with your order number and a description of the issue. Our team will respond within 24 hours.

Last updated: November 1, 2026

FREE STANDARD SHIPPING ON EVERY PRINT, US ONLY.

Where We Ship

Physical prints (posters and canvases) currently ship to addresses in the United States only. Digital downloads are available worldwide.

Shipping Options

• Free Standard Shipping on every physical order, no minimum (US only), typically 5-10 business days after production

Production Time

Each print is made to order. Please allow a few business days for production before your order ships. You'll receive tracking information by email once it ships.

Questions

Contact us at support@memorymade.io.

Last updated: November 1, 2026

Your Right to Delete Your Data

At Memory Made, we respect your privacy and your right to control your personal data. You may request the deletion of your account and all associated data at any time.

What Data We Store

When you use Memory Made, we may store the following information:

• Account information (name, email address)
• Social login data (if you signed in with Google, Facebook, or Apple)
• Your uploaded photos
• Order history and transaction records
• Generated portrait images
• Email marketing preferences

Deleting Saved Photos

You can delete your saved photos directly in your Account Settings. Go to the "Saved photos" tab to view and delete any saved photos. Deletion is immediate and permanent.

How to Request Data Deletion

To request deletion of your data, you can:

• Email us directly: Send an email to support@memorymade.io with the subject line "Data Deletion Request" and include your account email address.
• Use our contact form: Visit our Contact page and submit a data deletion request.

What Happens After Your Request

• We will verify your identity to protect your data from unauthorized deletion requests
• Your request will be processed within 30 days
• You will receive a confirmation email once your data has been deleted
• Some data may be retained for legal compliance (e.g., transaction records for tax purposes) but will be anonymized

Facebook Data Deletion

If you signed up or logged in using Facebook, you can also remove Memory Made' access to your Facebook data by:

• Going to your Facebook Settings → Apps and Websites
• Finding Memory Made in your connected apps
• Clicking "Remove" to revoke access
• Then contacting us at support@memorymade.io to request deletion of data already stored in our systems

Contact Us

For any questions about data deletion or your privacy rights, please contact us at support@memorymade.io