Frequently Asked Questions
How does it work?
Pick an art style, upload a clear photo of the people you love and create a free preview. If you love it, choose a format and size and check out on the same page.
Is the preview really free?
Yes. You see your portrait before you pay, and no credit card is needed to create a preview.
What formats and sizes can I order?
- Framed canvas (black floating frame): 12×18" $239, 24×36" $259
- Canvas (gallery-wrapped, no frame): 12×18" $95, 24×36" $165
- Poster (matte paper print): 12×18" $55, 24×36" $75
- Digital (high-resolution file): $29
How much is shipping, and how long does it take?
Standard shipping is free on every print, with no minimum, typically 5-10 business days after production. Prints ship to US addresses only. See our Shipping Policy.
When do I get my digital file?
Right after payment, from your order confirmation page and from your account.
How do I track my order?
You'll get tracking by email once your print ships, and you can see your orders in your account.
What if I don't love my portrait, or my print arrives damaged?
Digital portraits get up to 2 free revisions (request within 7 days), and a full refund within 14 days if you're still not happy. Report a damaged print within 48 hours of delivery and we'll replace it at no cost. Details are in our Refund Policy.
What kind of photo works best?
A clear, well-lit photo where every face you want in the portrait is visible, ideally in soft natural light. JPG, PNG, HEIC or WebP, up to 15 MB.
What happens to my photo?
We use it to create your preview and make your order. The full details, including how long it's kept and how to delete it, are in our Privacy Policy.
Still have a question? Contact us or email support@memorymade.io.